![]() The supervisor explained that Ring does not openly share this information due to security reasons. I tried to verify, asking, “Each security company has a central monitoring station monitor its security system, and Ring’s is called Central Monitoring Station?” He responded with “Yes.” I knew he didn’t know what he was talking about when I asked how many stations the company had, and he responded with, “Ummm, I’m not sure, I think it’s just one.” I then asked to speak with a supervisor, who was the fourth person I spoke to. I spoke to a third person over the phone, and he told me that Ring uses a company called Central Monitoring Station. The second person I spoke to over the phone told me that Ring monitors the system itself with a trained staff. The first person I spoke to via live chat told me it was a third-party monitoring station with years of experience, but she couldn’t share more information. Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices. The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs. The base also transitions to cellular monitoring to help keep you protected. You’re still able to arm/disarm via the app, but you can’t check specific device statuses during battery backup use. ![]() The base will also go dark, but it’s still working during this time. This somewhat limits the device and app functionality. After it’s used battery backup for 15 minutes, the base goes to sleep to conserve the battery. Ring sends notifications on the status of your system, depending on your notification settings. The Ring base station has 24-hour battery backup, which is the standard in home security. If the power goes out in your home, battery backup will keep your Ring home security system on and your home protected. The only company in our home security system comparison to offer solar-powered equipment (available for outdoor cameras and yard signs).Ring’s monitoring station, Rapid Response, averages a 15-30 second response time.Approximately three-year battery life for contact sensors and motion detectors.Advanced motion sensitivity doesn’t detect pets weighing less than 50 pounds when mounted seven feet or higher.Customer service options: live chat, phone, FAQs.Two monitoring stations that are interconnected, so if one goes down (e.g., due to a natural disaster), another is there as a backup.
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